Frequently Asked Questions

• Phone Number: 0201 227 2570
• Email Address: customercare@coronationregistrars.com

• Update my address in your records.
• Consolidate or merge my multiple share accounts within the same company register managed by Coronation Registrars.
• Update my signature in your records.
• Mandate my bank details for e-dividend payments.
• Update information including my phone numbers and email address.
• Change my existing bank mandate with Coronation Registrars.

Please click the link below to complete the appropriate form and attach the supporting documents: https://coronation.ng/self-service

To register on the Shareholder Live platform and monitor your shares online, please click the link below and follow the instructions:

• You may not have mandated your bank account for dividend payments on your shares.
• Please follow the steps outlined in point No. 4 above to mandate your account. This will enable you to receive any outstanding and future dividends directly to your bank account.
• If you need further assistance, feel free to email customercare@coronationregistrars.com or call 0201 227 2570.

The frequency of dividend payments varies by company, with options for annual or biannual distributions. You will be notified by your company when a dividend is declared.

You can only receive your dividends directly into your bank account by using the E-Dividend mandate platform.

Yes, you can use your dividend to acquire additional shares in your chosen company by utilizing the dividend paid by that same company.

To proceed, please send your request via email to customercare@coronationregistrars.com or call 0201 227 2570. Alternatively, you can initiate this request through ShareholderLive by Coronation.

You can link your shares account to any Nigerian commercial bank account of your choice that is eligible to receive dividends.

Please log in to our self-service portal at https://crlselfservice.coronation.ng/ and click the ‘Shares Transmission Checklist’ button.

Alternatively, you can send an email to customercare@coronationregistrars.com, and we will send it to you.

To begin the process, please click this link https://crlselfservice.coronation.ng/ to view the Shares Transmission Checklist and submit the required documents.

For further assistance, feel free to email customercare@coronationregistrars.com.

Once all required documents are received and the probate payment is made and confirmed, the processing of share transmission typically takes an average of eight (8) weeks.

• Death certificate of the deceased
• Proof of the deceased's shares (e.g., dividend slip, CSCS statement, or share certificate)

Several factors can cause delays, including:

• Restricted bank accounts.
• Ineligible bank accounts for dividend payment (e.g. accounts below 6 months old).
• Providing a domiciliary account for local currency dividends.
• Name mismatch between the shares account and the bank account.
• Non-confirmation of bank details by the shareholder’s bank on the NIBSS portal.
• Signature irregularities.
• Incorrect BVN.
• Incorrect account number.

For further investigation and resolution, please send your request via email to customercare@coronationregistrars.com or call 0201 227 2570.

Kindly use the following link to complete the E-dividend Mandate Form and follow the steps: https://coronation.ng/self-service

Dividends are paid only to bank accounts that match the name on the shares account. Please ensure that the name on your bank account is the same as the name on your shares account.

For guidance, feel free to email customercare@coronationregistrars.com or call 0201 227 2570.

Please visit your bank to resolve the issue or provide alternative bank details.

NIBSS stands for the Nigerian Inter-Bank Settlement System. It is a portal where registrars and banks must upload completed E-Mandate Forms for validation before they can be used for dividend payments.

• Authorized Signature mandate (Sealed/Stamped)
• Board Resolution introducing the new Signatories
• Banker’s Confirmation of Signature
• Valid means of ID of the Signatories

Yes, write a Letter of introduction for additional signatories and provide a Banker’s Confirmation confirming the additional signature(s).

Yes. After 12 years of declaring dividends, any unclaimed dividends will be returned to the client company and would no longer be in the custody of the registrar. This is in line with the Companies and Allied Matters Act (CAMA) rules on Statute Barred Dividends.

Please contact your stockbroker for assistance. The stockbroker will open an account under a pseudo name, dematerialize the shares upon receiving the required documents, and transfer the shares to your CSCS account.

• It is a unique account number that identifies each investor in the Nigerian Capital Market.
• It is managed by the Central Securities Clearing System Plc (CSCS).

This process involves converting your hard copy share certificates and other securities into digital or electronic form, allowing you to trade them.

Please click on this link https://coronation.ng/self-service to download the Dematerialization Form. Complete the form and return it to your stockbroker, who will process it and submit it to Coronation Registrars for direct crediting of your shareholding to your CSCS account.

Alternatively, you can contact your stockbroker to collect, fill out, and submit the Dematerialization Form.

For further assistance, please send your request via email to customercare@coronationregistrars.com or call 0201 227 2570.

The transaction will take up to 3 working days to reflect in your CSCS account.

You will need to complete a Transfer Form if your shares were purchased in the secondary market. This will allow the registrars to access your signature specimen.

• The Transfer Form can only be obtained through your Stockbroker.
• Kindly visit the Nigeria Exchange (NGX) website Find a Broker - Nigerian Exchange Limited (ngxgroup.com) for the list of accredited Stockbroking Firms in Nigeria.
• Visit or contact your preferred Stockbroker for registration.
• If you would like to use Coronation Securities Limited, please contact them via email at crc@coronationsl.com or call 0201 227 2567.

Trade transactions at the Nigerian Exchange (NGX) or the National Association of Securities Dealers (NASD) settle in your CSCS and registrar records on the transaction date plus three (3) working days.

Broker's indemnity is required for shares valued at over N500,000 (Five Hundred Thousand Naira).

The letter confirms that the stockbrokers have completed their KYC (Know Your Customer) requirements for the shareholder.

It is possible that we do not have your updated contact information in our database. Please click this link https://www.coronation.ng/self-service/ to update your information or send us an email at customercare@coronationregistrars.com.